(December 2021)

1. General information

For the purpose of this Privacy Policy, "Christian Louboutin" or "Christian Louboutin group" means Christian Louboutin SAS and any other entities directly, or indirectly through one or more intermediaries, controlling, controlled by, or under common control of Christian Louboutin SAS.

This document, together with additional information accessible at WWW.CHRISTIANLOUBOUTIN.COM (the "Website"), constitutes the "Privacy Policy" applicable between you and Christian Louboutin. The Privacy Policy regulates the processing of your personal data by Christian Louboutin as detailed in article 5 of this Privacy Policy. Any definition beginning with a capital letter and contained in the Privacy Policy shall have the same meaning as in the Terms of Use ("ToU") available through the following link ToU or in the Terms of Sale ("ToS") available through the following link ToS, unless otherwise defined.

If you do not accept the terms of the Privacy Policy, please leave the Website, and do not make any purchases of products offered for sale on the Website.

2. Your personal data

For the purpose of this Privacy Policy, "personal data" means any data relating directly or indirectly to a living individual from which it is practicable for the individual to be directly or indirectly identified, or such wider definition given under the data laws in your jurisdiction.

We collect your personal data directly and indirectly from you.

When your personal data is collected, obligatory information is preceded by an asterisk, as it is essential to the execution of the contract, the performance of the services or compliance with a legal obligation.

The types of personal data collected by Christian Louboutin are as follows:

  • Prefix/ Sex/ Title
  • Surname
  • First name
  • Date of birth
  • Home or delivery address (post code, city, country)
  • Email address
  • Telephone number
  • Billing information *
  • Browsing behaviour on the Website (with cookies)
  • All information about You shared with Christian Louboutin teams

* The Website is encrypted according to SSL (Secure Socket Layer) protocol and is reinforced by a set of various existing encryption processes in order to provide the most effective protection possible for your confidential billing information. Christian Louboutin does not have access to your confidential banking information, only its banking partner has access to this confidential information (card number, expiry date, security code) and this information cannot be consulted by Christian Louboutin or any third party.

3. Undertaking of Christian Louboutin

Christian Louboutin undertakes to collect and process your personal data in strict compliance with the applicable legal provisions and, where appropriate, to make the necessary declarations to the personal data protection supervisory authorities.

4. Minors

In accordance with the ToU, available through the following link ToU, minors are not authorised to use the Website and Christian Louboutin does not collect any personal data from minors. If You are the parent or legal guardian of a minor who has registered on the Website, please contact Christian Louboutin at one of the addresses mentioned in article 13 of this Privacy Policy to have Your child’s registration cancelled and to delete all their personal data from the Christian Louboutin systems.

5. Use of your personal data

Manner of collection:

How does Christian Louboutin collect your personal data?

Nature of data:

What personal data is processed by Christian Louboutin?

Purposes of processing:

How does Christian Louboutin use your personal data?

Legal basis for processing:

What legal basis does Christian Louboutin use to explain the processing of your personal data?

Browsing the Website

Christian Louboutin collects your personal data when you browse the Website, including through the use of cookies.

When browsing the Website, the following information is processed:

  • IP Address
  • Data relating to your browser
  • Data relating to your device
  • Data relating to your use of the Website
  • Last website visited
  • Data relating to connection (time, date, time spent on the Website, etc.)
  • Pages visited
  • Source of the visit to the Website
  • Products searched
  • Location (city, province/state, country)
  • Products selected and added to the purchasing basket, wish list

Unique username attributed to each visitor and the expiry date of this username

To facilitate and improve your browsing by registering and improving our understanding of your needs, expectations, preferences (language, products selected, etc.), your behaviour (pages visited, timing of visits, etc.)


To adapt our communications, our offers and Website content.

Consent:


You consent to the installation of cookies when You browse the Website.



Legitimate Interest:


Improving our understanding of Your needs, Your expectations and Your behavior, in order to adapt Our communications, Our offers and Website content.

Creating a customer account on the Website

Christian Louboutin collects your personal data when you create an account on the Website, including through the use of cookies.

When creating a customer account on the Website, the following personal data is processed:

  • Title
  • Surname
  • First name
  • Email address
  • Country

To provide you with the service you requested (creation and maintenance of an account).


If you consent, to send you commercial prospecting messages suited to your preferences about news, exclusive deals, new offers and products from Christian Louboutin.

Provision And Performance Of A Service:


Providing the service, you requested (creation of an account).



Consent:


You consent to receive commercial prospecting messages about news, exclusive deals, new offers and products from Christian Louboutin

Online purchasing

Christian Louboutin collects your personal data during the online purchasing process on the Website.

When making an online purchase on the Website, the following personal data is processed:

  • Title
  • Surname
  • First name
  • Email address
  • Delivery address
  • Billing address
  • Billing information
  • Information relating to the sale (note, etc.)

To process the order, ensure the follow-up and delivery of the order.

To secure payment for the order (as stated in article 2 of this Privacy Policy, Christian Louboutin does not have access to your banking details, they are processed by a trusted payment service provider).


To otherwise perform the ToS.


To ensure the protection of the transaction against any attempted fraud or wrongdoing.

Performance Of The Contract Of Sale



Legitimate Interest:


Ensuring the protection of the transaction against any attempted fraud or wrongdoing

In-store purchasing

Christian Louboutin collects your personal data when you make a purchase in one of our Stores.

When making a purchase in one of our stores, the following personal data is processed:

  • Title
  • Surname
  • First name
  • Email address
  • Postal address
  • Nationality
  • Date of birth
  • Preferred means of communication
  • All other information shared with the Christian Louboutin teams during a store visit

To improve our understanding of your preferences, needs and expectations, to get to know you better, to adapt our offers and provide you with a customised service, to improve our services, products and relationship with you, to perform other business analytics, and to analyze and execute location-based marketing campaigns.


To comply with applicable laws regarding cash transactions.


If you consent, to send you commercial prospecting messages suited to your preferences about news and products from Christian Louboutin.

Consent:


You consent to receive commercial prospecting messages about news, exclusive deals, new offers and products from Christian Louboutin.



Legitimate Interest:


Understanding Your preferences and expectations, in order to improve our services and customize them to Your expectations.

Newsletter subscription

Christian Louboutin collects your personal data when you subscribe to receive our newsletter and other marketing communications.

When subscribing to the newsletter and other marketing communications, the following personal data is processed:

  • Email address

To keep you informed of new collections and products, latest trends, news, and other marketing and commercial prospecting communications regarding Christian Louboutin.

Consent:


You consent to receive commercial prospecting messages about news, exclusive deals, new offers and products from Christian Louboutin

Customer relationships and commercial relationships (after-sales service, etc.)

Christian Louboutin collects your personal data during the online purchasing process on the Website, when you make a purchase in one of our stores and when you otherwise request customer service from us online or in person.

In customer relationships and commercial relationships, the following personal data is processed:

  • Title
  • Surname
  • First name
  • Email address
  • Postal address
  • Nationality
  • Date of birth
  • Preferred means of communication
  • All information shared with the Christian Louboutin teams during a store visit or in the body of your request for customer service.

To process your requests, answer your questions, manage any complaints, provide any information requested.


To manage your order and to otherwise perform the ToS.


To facilitate any other communications you have with Christian Louboutin.


To improve our understanding of your preferences, needs and expectations, to get to know you better, to improve our services, products and relationship with you, to perform other business analytics, and to analyze and execute location-based marketing campaigns.


To comply with applicable laws regarding cash transactions.

Provision And Performance Of A Service:


Your Personal Data is essential to providing You with the requested service and/or giving You an appropriate response.



Legitimate Interest:


Improving our understanding of Your needs and Your expectations in order to improve Our services and Our products.



Consent:


To fulfil Your request.

Statistics and analysis

Christian Louboutin collects certain statistical information on a style by style basis during the online purchasing process on the Website and when you make a purchase in-store.

In statistics and analysis, the following personal data is processed:

  • Surname
  • First name
  • Purchasing history

To analyse your preferences and the performance of our products, measure the effectiveness of our campaigns and/or our events online and offline, to preserve the image of the house and to improve our campaigns.


To improve our services and maintain visibility and good sales management.


To compile and maintain business statistics and figures, such as sell-through rates.

Consent:


To analyze Your preferences



Legitimate Interest:


Improving our services, maintaining visibility and good sales management, improving and controlling understanding of the activity.

Customised advertising

If you agree to the use of advertising cookies on the Website, Christian Louboutin may send you targeted advertising on the internet, including on your social media.


For more information about our use of cookies for data analytics and targeted advertising on the Website, please refer to article 9.3 of the Privacy Policy.

In targeted advertising, Christian Louboutin does not collect or access any of your personal data that you have communicated and shared on your social media.

To send marketing material using targeted and customised advertising when you browse your social media (Facebook Ads, Instagram Ads, YouTube, TikTok, etc.).


To send customised messages and suggest Christian Louboutin products to you through targeted adverts.

Consent:


To send customized messages. Targeted Christian Louboutin products suggested to You in adverts.

Protection against fraud and anti-counterfeiting strategy:

Christian Louboutin collects your personal data during the online purchasing process on the Website or when you make a purchase in one of our stores as part of its anti-fraud strategy*.

As part of the anti-fraud strategy, the following personal data is processed:

  • Surname
  • First name
  • Purchasing history
  • Means of contact (email, telephone number, etc.)
  • Means of payment (with the last four numbers of bank cards where applicable)
  • Billing address
  • Delivery address

As part of the anti-counterfeiting strategy, the following personal data is processed:

  • Surname
  • First name
  • Purchasing history
  • Means of contact (email, telephone number, etc.)

Christian Louboutin consults, analyses and uses your personal data as part of:


  • the anti-fraud strategy, making particular use of comparative methods and data fusion, etc.;

  • the strategy to combat counterfeiting and any sale of authentic Christian Louboutin products in breach of the ToS.

  • To preserve the Christian Louboutin brand and products and to protect customers from fraud and the sale of fake Christian Louboutin products.

Legitimate Interest:


Preserving the Christian Louboutin brand and products.


Protecting You from fraud and the sale of fake Christian Louboutin products.

Legal obligations:


Christian Louboutin processes personal data collected by any means in the context of a request from an administrative and/or legal authority.

In the context of a legal obligation, the nature of the personal data shared depends on the scope of the request but may include (without limitation):

  • Surname
  • First name
  • Purchasing history
  • Means of payment
  • Etc.

According to the nature of the request from the authorities, Christian Louboutin may communicate your personal data to the administrative and/or legal authorities.

Legal Obligation:

To comply with a legal obligation issued by an administrative and/or legal authority.

We may also process your personal data for such other purposes as are permitted or required by applicable law, including (without limitation) to satisfy a statutory reporting obligation, to investigate a contravention of law or contract, or in the case of an emergency.

6. Duration of your personal data Retention

Christian Louboutin will store your personal data only for the time necessary to provide its services.

In the event of prolonged inactivity on your part, for a period of five (5) years, your User account will be disactivated. At the end of this period, Christian Louboutin may contact you to find out whether or not you wish to (i) continue to receive Newsletters and other publications from Christian Louboutin; (ii) keep your account.

Christian Louboutin reserves the right to retain your personal data for a longer period in the following circumstances:

  1. (i) in cases of suspected illegal activity on the Website;
  2. (ii) for probative purposes in the context of an obligation (particularly accounting or legal obligations) during statutory limitation periods; and
  3. (iii) in response to any requests from the authorities responsible for the protection of personal data.

Christian Louboutin may also keep, for its records, copies of communications with you and any response to questions and/or comments sent by our Customer Service department. Unless otherwise legally required, these data are kept for a maximum data retention period of 5 years. These data can then be archived for the duration of the legal prescription in commercial matters.

Beyond the retention period, your personal data will be anonymised and/or destroyed by the Christian Louboutin systems. The same instruction will be given to any third parties with which your personal data has been shared in accordance with article 7 of the Privacy Policy.

7. Sharing your personal data

Christian Louboutin shares your personal data with trusted third parties acting on behalf of Christian Louboutin, particularly service providers involved in the management of our Website and providing IT, hosting, maintenance and support services for our equipment, infrastructures, software, applications and databases; providers of services essential to the execution of sales (payment provider, delivery provider and order follow-up).

When Christian Louboutin organises joint events with our commercial partners, this may entail sharing your personal data with these partners, only when you have consented to this sharing and strictly in the context of such events.

Christian Louboutin undertakes to limit the sharing of your personal data exclusively to third parties for which this information is necessary for one of the purposes set out in article 5 of this Privacy Policy. Third parties selected by Christian Louboutin are contractually bound to comply with the confidentiality and security obligations in accordance with the laws and regulations in force.

Christian Louboutin may share your personal data if we believe that this disclosure is necessary to comply with current legal provisions, particularly in the context of legal proceedings, or to protect the legitimate interests of Christian Louboutin.

In the event of a restructuring and/or reorganisation of Christian Louboutin, or if its assets are acquired by a third party or assigned to a third party in whole or in part, the customer list and your personal data may be included in the transferred assets. Christian Louboutin will strive to ensure that the privacy policies and practices of such third parties will provide the same level of protection to your personal data.

We may from time to time use your personal data or share your personal data with other companies in the Christian Louboutin Group to send you marketing materials. This would allow you to take advantage of high quality, tailored services in each of your interactions and contacts with Christian Louboutin; and Christian Louboutin can offer products and services that might interest you. You may opt out of receiving marketing communications at any time by sending contacting privacy.asia@christianlouboutin.com.We will then stop any further marketing related emails from ourselves. Please note that you may continue to receive communications for a short period after changing your preferences while we are updating our systems. If we use your personal data in any direct marketing communications, you have the right to request that we provide you with the source of that personal data. There is no fee for requesting this information. We will provide you with the source of personal data unless it is impracticable or unreasonable to do so. Under no circumstances will Christian Louboutin offer your personal data for sale.

8. Transfer of your personal data

Your personal data is transferred within the Christian Louboutin group. The list of Christian Louboutin companies with access to your personal data is accessible here.

Data collected via the Website is hosted on Microsoft Azure by Rampar, whose servers are located in Singapore and in Hong-Kong. But, to the extent permitted by applicable laws and regulations, Christian Louboutin may also send your personal data to third party service providers outside Singapore or Hong-Kong for certain service requirements. Christian Louboutin ensures that the appropriate measures are put in place to preserve the security of your personal data. Without limiting the foregoing, such third-party service providers currently include:

  • CyberSource which may have access the personal information of individuals who make a purchase on the Website for the purposes of processing the payment and may process your personal information in the United States of America.
  • Cegid which may have access the personal information of individuals who make a purchase on the Website or instore for the purposes of customer relationship and commercial relationship and may process your personal information in Switzerland.
  • Salesforce which may have access the personal information of individuals who make a purchase on the Website or instore for the purposes of customer relationship, commercial relationship and for advertising purposes and may process your personal information in the United States of America.

9. Cookies

To offer you customisable and customised services, Christian Louboutin uses cookies for account registration and sometimes to track your browsing data on the Website. As described further below, we may also work with service providers that use cookies to collect information and to serve advertisements to you across the Internet based on that information.


9.1 What is a cookie?

A cookie is a small block of data, a text file, sent to your browser from a Web server and stored on the hard drive of your computer. This file allows its issuer to identify your computer for the validity period of the cookie, or for a maximum of six (6) months. Cookies do not, therefore, allow you to be identified directly. By browsing the Website, you accept the use of cookies under the terms and for the purposes set out in this Privacy Policy.


9.2 What categories of cookies are used by Christian Louboutin on the Website?

The Website uses cookies that are strictly necessary for browsing and using the functionalities offered, functional cookies and performance cookies for creating Website visit and performance statistics and advertising cookies and other tracking technologies enabling you to be offered customised advertising on the internet, including on your social media when you use the internet or your social media.


  1. Technical cookies:

    Technical cookies are necessary for the technical functioning of the Website and are therefore permanently activated to allow the successful conclusion of essential operations proposed by the Website. Technical cookies cannot be disactivated. These cookies allow your route through the Website to be tracked, and remembered, your cookie preferences to be collected and saved, your registration for an account to be completed, the functioning of your basket to be managed until the purchasing process and you to be assisted in the event of any security problems.

    If you would like to know more about our partners, data controllers or processors with access to these cookies, see the list here.

  2. Performance cookies:

    Performance cookies collect information on how you use the Website and allow us to analyse your browsing and measure the Website’s audience. These cookies are exclusively used for statistical purposes and improve the functioning of the Website.

    If you would like to know more about our partners, data controllers or processors with access to these cookies, see the list here.

  3. Advertising:

    Advertising cookies allow us to offer you customised advertising on the internet in line with your interests, particularly on social media, and to monitor the performance of our advertising. Advertising cookies on social media also allow you to connect to your social media and to share content from the Website on your social media.

    If you would like to know more about our partners, data controllers or processors with access to these cookies, see the list here.

9.3 How to manage your cookie preferences on the Website?

We will not register functional, performance or advertising cookies on your device without your consent, which can be given and modified at any time without charge by changing your browser settings. You can also change your preferences in terms of cookie management at any time during your connection to the Website by clicking on the following link.


Each browser has its own cookie management system. They are described in the help menu of each browser, and below you will find instructions on how to manage and disable cookies for the main types of web browsers:


For Internet Explorer 8 and later versions:

  1. Go to "Tools" menu, then "Internet Options"
  2. Click on "Privacy"
  3. Select your preferred level of privacy

For Mozilla Firefox:

  1. Go to "Tools" then "Options" menu
  2. Click on the "Privacy" settings
  3. Select your preferred option on the "Cookies" menu

For Opera:

  1. Go to "Files" > "Preferences"
  2. Click on "Privacy"
  3. Select your preferred options

For Android:

  1. Click on the upper right button
  2. Go to "Settings" then "Privacy and security menu"
  3. Select your preferred option

For Safari on iOS:

  1. In the "Settings" app, go to "Safari" menu
  2. Go to "Accept cookies" under "Privacy"
  3. Select your preferred option

For Google Chrome:

  1. Click the Chrome menu on the browser toolbar
  2. Select "Settings" then click "show advanced settings"
  3. In the "Privacy" section, click the "Content settings" button.
  4. n the "Cookies" section, you can change cookies settings


In any event, if you reject our use of non-essential cookies, you may still use the Website, but you may be limited in using some of its features.



10. Links to other websites

The Website may contain links to other websites. Such third-party websites have their own privacy policies over which Christian Louboutin has no control. This Privacy Policy does not cover the use of the collection of your data by third party websites. Christian Louboutin may not be liable for any misuse of your personal data by such third parties, which does not comply with the legal obligations in this regard. Christian Louboutin recommends that you review the privacy statements posted on other websites to understand the procedures for collecting and using personal data.

11. Security of Your Data

Christian Louboutin, in its capacity as Data Controller of the personal data referred to in article 2 of this Privacy Policy implements appropriate physical, technical and organisational measures to protect your personal data against loss, destruction, alteration, theft or unauthorised access, disclosure, copying, use or modification. Examples of the measures we currently use to protect personal data include, without limitation:

  • Deploying Website security measures in line with security good practices (such as ISO 2700X or NIST);
  • Developing and implementing a security management program, based on risk methodology, to increase data protection;
  • Implementing access controls;
  • Undertaking regular scanning to detect system vulnerabilities and security issues; and
  • Undertaking regular security audits performed by external parties.

Your personal data is strictly confidential. Christian Louboutin’s employees who, as a result of their role, have access to your personal data, are subject to strict confidentiality obligations.

The Christian Louboutin Group has a procedure for handling a proven or suspected breach of the security of your personal data under the conditions and within the legal deadlines.

Christian Louboutin demands the same technical and organisational security measures from all third parties with which we collaborate.

Transactions concluded on the Website are protected by an SSL encryption process. Christian Louboutin reminds you, however, that no data transmission over the Internet is 100% secure and that all information communicated online can potentially be intercepted and used by people other than the intended recipient.

12. Modifications

Christian Louboutin is free to change the Privacy Policy at any time. In such a case, Christian Louboutin will publish the new version of the Privacy Policy on the Website. You should visit the Website regularly to be informed of any changes. By using the Website, you accept the terms of the Privacy Policy.

13. Enforcement of your Rights

You can contact Christian Louboutin at any time to access your personal data, to update, correct or delete it, or restrict its processing, by writing to our Customer Service department at one of the following addresses, according to your place of residence:

For the Continental Europe area, please contact the address: privacy.europe@christianlouboutin.com

  • For the Asia Pacific area (except Japan), please contact the address:
    privacy.asia@christianlouboutin.com
  • For Japan, please contact the address:
    privacy.japan@christianlouboutin.com
  • For the Middle East area, please contact the address:
    privacy.mei@christianlouboutin.com
  • For the Americas area (Latin America, North America and South America), please contact:
    privacy.americas@christianlouboutin.com
    privacy.california@christianlouboutin.com

When the processing of your personal data is based on consent, the withdrawal of consent does not affect processing carried out before the withdrawal of consent. When the processing of your personal data is based on the legitimate interest of Christian Louboutin, you can challenge the processing when your interests and your fundamental freedoms prevail over the legitimate interest of Christian Louboutin.

In order to satisfy your request, when Christian Louboutin has reasonable doubts about your identity, Christian Louboutin reserves the right to ask you for any additional information enabling it to identify You with certainty.

Where necessary, you must ensure that you provide Christian Louboutin with any changes to your information, in particular to allow us to ship your orders to the correct address and to contact you if necessary.

In the event of a dispute regarding the way in which Christian Louboutin collects and processes your personal data, you have the option to i) issue a complaint by following the procedure accessible here, ii) inform the Data Protection Officer by email to dpo.global@christianlouboutin.com or iii) file a complaint with the relevant supervisory authority.