Depending on where you live, you may experience a slight delay in the delivery of your order. Our Customer Care can inform you with details. You can track your order using the link provided within your dispatch confirmation email or, alternatively contact our Customer Care .
Once you have chosen your item or selected your size, add the product to your Shopping Bag by clicking “ADD TO BAG.” To begin the checkout process, click “ORDER” under the Shopping Bag tab. Here you can edit your shopping bag and review your purchase, then click “PROCEED TO CHECKOUT.”
Log in to your account, create a new account, or checkout as a Guest.
Follow the instructions as prompted through checkout.
Complete the Billing information including the correct name, address and phone number of the cardholder.
Ship to the Billing address or select “SHIP TO AN ALTERNATE ADDRESS” and complete the Shipping information. Please note that Christian Louboutin reserves the right to ship the order to the billing address.
Complete the payment information using a Credit Card.
We offer complimentary gift-wrapping on any shoe, accessory or handbag purchase. Simply select the gift-wrapping option during checkout, prior to entering your payment information online.
If you select the option to have your order gift wrapped, you will also have the option to enter a small note to the gift recipient. Once gift wrap is selected, the invoice will automatically print without the prices showing.
An item is not reserved while in your Shopping Bag but will remain visible as long as the stock is available online. To secure the item, you must complete the checkout process.
Please contact our Customer Care to cancel or amend your online order as soon as possible.
Order processing typically begins once the purchase is submitted. Therefore, it is not guaranteed that we will be able to accommodate your request.
With a Christian Louboutin Online Account you can manage your personal information and complete checkout quickly using stored addresses.
You can follow the progress of your online orders, access your online purchase history, and manage your Wishlist. Don’t forget to stay connected by subscribing to our newsletter!
If you wish to return a product, you must inform Christian Louboutin within 30 calendar days from the date of delivery.
To organize the return of your order, we invite you to contact our Customer Care
Online Orders cannot be returned to any of Christian Louboutin’s boutiques. Detailed return instructions are included in the parcel.
Products must be returned new, unused and undamaged. Christian Louboutin will only accept returns of products in their original state with all related accessories (dustbags, laces etc, depending on the type of product). In particular, the red outsole of the shoes is fragile and shall remain unmarked and in its original condition. You shall try the shoes only on a clean and carpeted surface and with the warning sticker in place on the red outsole until You are certain to keep them.
Christian Louboutin x Marvel return policy: for any return of our Christian Louboutin x Marvel products, please send us your item (shoes or accessories) in its original box, wrapped in its red band with the Christian Louboutin x Marvel metallic buckle and the digital collectible card, to be eligible for a return. No return will be accepted if you have redeemed the digital collectible.
After receiving the returned products, and provided that the return policy is respected, you will receive an email confirming the refund.
The refund is transferred onto the same card used for the original purchase. Refunds take 2 weeks following the reception of the parcel. Depending on your bank institution, the transfer can take up to 10 days before available in your account, following Christian Louboutin's confirmation email.
We strongly advise all customers to check merchandise thoroughly upon delivery before removing the clear adhesive sole tags and before disposing of any original packaging. If you notice a defect or damage on your merchandise, please contact our Customer Care immediately.
The stock availability on Christian Louboutin online boutique does not reflect the availability in Christian Louboutin freestanding boutiques.
If the style you are looking for is unavailable or sold out on the Christian Louboutin online boutique, it might be available in one of our Christian Louboutin boutiques.
To check availability in Christian Louboutin boutiques, we invite you to contact our store directly. To locate your nearest store, please click HERE.
Generally our shoes run true to size but as everyone’s feet are different, sizing preference depends solely on the wearer. The most common misconception when purchasing Christian Louboutin shoes is that a larger size will increase the width of the toe box and decrease the tightness of the material; when in actuality, going up in size only affects the length. None of our shoes are pre-stretched, but the majority of our materials will loosen up over time. After multiple wears, most materials will stretch and form to the shape of the wearer's foot, forming a better fit. To assist with sizing differences, our online specialists try on each style and provide general sizing advice on our website. Once you click on a product, you can find “Fit Suggestions” to the right side, above the size chart. To the left, the “Size Guide” shows direct conversions.
We provide these references to help you find the best fit, but should you have additional questions, please contact Customer Care.
For certain products, we have a « Back in stock » option. When the option is available for a sold out product, you will see a red button "CLICK HERE TO BE NOTIFIED WHEN THIS ITEM IS BACK IN STOCK", this is found by clicking on one of the unavailable sizes. Once the button has appeared you just have to click on it and fill in your contact details, in doing so you will be notified as soon as the pair is back on the Christian Louboutin online boutique.
A product added to your Wish List allows for an easier future purchase, or to share it with a friend: In no way does this reserve the product. Also, please notice that items placed in your shopping cart are not reserved.
Only a confirmed payment for a product will reserve it. For this reason, if the product you desire is available, we advise you to finalize the purchase as quickly as possible.
Generally, our factory includes one Christian Louboutin dust bag per style. Two dust bags are included for styles in delicate materials, such as strass. Only one shoe box is made per pair during production and unfortunately, we are unable to provide additional shoe boxes upon request.
Christian Louboutin’s renowned red sole consists of painting the leather sole with our special red lacquer.
The red lacquer of the sole wears out with use. This is not a manufacturing defect but normal wear and tear.
For all specific care advice concerning our red soles, we recommend you contact the cobbler Minuit Moins 7 or you can get more information within our Christian Louboutin boutiques .
All Christian Louboutin products are created using only the highest quality materials. In order to preserve their quality and radiance over time, we recommend that you observe the following care instructions:
Protect your leather goods from rain and moisture;
Store your products away from light and heat;
Keep the leather area clean and dry using a dry soft cloth of neutral color;
Avoid contact with abrasive surfaces;
Avoid contact with alcohol, grease, or makeup;
In order to avoid irreparable color migration, do not store your nude or light-colored item near a black or dark-colored one;
Store your products individually in the Christian Louboutin dust bag provided or wrapped in white tissue paper.
Christian Louboutin strongly recommends that our customers consult a professional in leather care or a shoemaker for specific care advice.
Please bring the shoes to any of our stores so that our sales professionals can provide immediate assistance after inspecting the product, we will also provide the estimated price for repairing fee if the damage is repairable.
In addition, if you can provide the sale receipt, it will be more efficient in terms of ordering spare parts to repair the damaged area. You could simply click HERE for our store location details.
Our skilled artisans handcraft all Christian Louboutin shoes and handbags in Europe, specifically in Italy and Spain. Christian Louboutin Beauty products are produced in the United States, France and Germany.
Please use our Store Locator to find your nearest Christian Louboutin Boutique. Please note, we only list our freestanding boutiques and concessions; we are unable to provide a worldwide list of our wholesale partners.
You can purchase a gift voucher in any of our Christian Louboutin boutiques. However, please note that this service is not available on the Christian Louboutin online boutique.
Gift vouchers are only valid within Christian Louboutin boutiques in the country of purchase and are not accepted on our online boutique.
Our company is persistently combating the distribution of counterfeit Christian Louboutin products.
Our legal team has a “zero tolerance” policy and has successfully removed countless websites selling counterfeit and infringing Christian Louboutin merchandise. Despite our constant efforts, websites appear and disappear every day. Therefore, we suggest you protect yourself by purchasing only via authorized retailers or directly with us.
To find out more about our anti-counterfeiting initiatives, please visit our Stopfake dedicated page.
Authenticity of Christian Louboutin goods relies on numerous factors, therefore company policy requires us to view merchandise in person to determine authenticity.
The party shipping the package is liable for all shipping charges.
If the merchandise is deemed counterfeit, it will be confiscated and you will be provided with an official letter confirming receipt of fake Christian Louboutin goods. Such statements are only dispatched upon receipt of fake goods.
On the contrary, if goods turn out to be authentic, they will be returned to you.
Please visit our Stopfake dedicated page and contact our Stopfake Team to see if you are eligible for the authentication process.
Our boutiques do not deliver authenticity or non-authenticity certificates.
Unfortunately, we are unable to provide authenticity services when purchases are made through private vendors such as consignment shops or online auction websites.
To report a website selling fake Christian Louboutin products, please visit our Stopfake dedicated page and contact our Stopfake Team through the contact form or through the built-in proprietary online store checker.
