Privacy Policy
(June 2022)
This document, together with additional information accessible at WWW.CHRISTIANLOUBOUTIN.COM (the “Website”), constitutes the “Privacy Policy” applicable
between You and Christian Louboutin. The Privacy Policy regulates the processing of Your personal data by Christian Louboutin as detailed in
article 5 of this Privacy Policy. Any definition beginning with a capital letter and contained in the Privacy Policy
shall have the same meaning as in the Terms of Use ("ToU") available through the following link ToU or in the Terms of Sale (“ToS”) available
through the following link ToS, unless otherwise defined.
Data collected via the Website is hosted on Microsoft Azure by Rampar, whose servers are located in Singapore.
If You do not accept the terms of the Privacy Policy, please leave the Website and do not make any purchases of
products offered for sale on the Website.
We collect Your personal data directly and indirectly from You.
When Your personal data is collected, obligatory information is preceded by an asterisk, as it is essential to the execution of the contract, the performance
of the services or compliance with a legal obligation.
The types of personal data collected by Christian Louboutin are as follows:
- Prefix/ Sex/ Title
- Surname
- First name
- Date of birth
- Home or delivery address (post code, city, country)
- Email address
- Telephone number
- Billing information *
- Browsing behaviour on the Website (with cookies)
- All information about You shared with Christian Louboutin teams
* The Website is encrypted according to SSL (Secure Socket Layer) protocol and is reinforced by a set of various existing encryption processes in order to provide the most effective protection possible for Your confidential billing information. Christian Louboutin does not have access to your confidential banking information, only its banking partner has access to this confidential information (card number, expiry date, security code) and this information cannot be consulted by Christian Louboutin or any third party.
3. Undertaking of Christian Louboutin
Christian Louboutin undertakes to collect and process Your Personal Data in strict compliance with the applicable legal provisions and, where appropriate, to make the necessary declarations to the personal data protection supervisory authorities.
In accordance with the ToU, available through the following link ToU, minors are not authorised to use the Website and Christian Louboutin does not collect any Personal Data from minors. If You are the parent or legal guardian of a minor who has registered on the Website, please contact Christian Louboutin at one of the addresses mentioned in article 13 of this Privacy Policy to have Your child’s registration cancelled and to delete all their Personal Data from the Christian Louboutin systems.
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Purpose of processing: Why does Christian Louboutin collect Your Personal Data? |
Nature of data: What Personal Data is collected by Christian Louboutin? |
Subject of processing: How does Christian Louboutin use Your Personal Data? |
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Browsing the WebsiteChristian Louboutin collects Your Personal Data when You browse the Website. |
When browsing the Website, the following Personal Data is processed:
Unique username attributed to each visitor and the expiry date of this username |
To facilitate and improve Your browsing by registering Your preferences (language, products selected, etc.), Your behaviour (pages visited, timing of visits, etc.) |
Creating a customer account on the WebsiteChristian Louboutin collects Your Personal Data when you create an account on the Website. |
When creating a customer account on the Website, the following Personal Data is processed:
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To receive commercial prospecting messages suited to Your preferences about news, exclusive deals, new offers and products from Christian Louboutin. |
Online purchasingChristian Louboutin collects Your Personal Data during the online purchasing process on the Website. |
When making an online purchase on the Website, the following Personal Data is processed:
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To process the order, ensure the follow-up and delivery of the order. To secure payment for the order (as stated in article 2 of this Privacy Policy, Christian Louboutin does not have access to Your bank details, they are processed by a trusted payment service provider). |
Online booking of an in-store appointmentChristian Louboutin collects Your Personal Data during the online booking of in-store appointment process on the Website. |
When booking an in-store appointment on the Website, the following Personal Data is processed:
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To process the on-line booking, ensure the follow-up and make sure you are receiving proper information and support. |
In-store purchasingChristian Louboutin collects Your Personal Data when you make a purchase in a Store to understand Your needs and expectations, in order to improve our services, our products and our relationship with You. |
When making a purchase in Store, the following Personal Data is processed:
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To process the order, To improve our understanding of Your preferences to get to know You better, to adapt Our offers and provide You with a customised service. |
Newsletter subscriptionChristian Louboutin collects Your Personal Data to send you marketing communications. |
When subscribing to the Newsletter, the following Personal Data is processed:
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To keep you informed of new collections, latest trends, news, and all other communications regarding Christian Louboutin. |
Customer relationships and commercial relationships (after-sales service, etc.)Christian Louboutin collects and uses Your Personal Data to manage Your orders and Your information requests regarding a product or products and/or a complaint to Customer Services. Christian Louboutin collects and uses Your Personal Data to facilitate any other communications You have with a Christian Louboutin service. |
In customer relationships and commercial relationships, the following Personal Data is processed:
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To process your requests, answer your questions, manage any complaints, provide any information requested. |
Statistics and analysisChristian Louboutin uses Your Personal Data, in particular, to analyse the performance of products offered for sale, campaigns and events published on the Website, etc. |
In statistics and analysis, the following Personal Data is processed:
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To analyse our products, measure the effectiveness of our campaigns and/or our events online and offline, legitimate interest in preserving the image of the house and improving our campaigns. |
Customised advertisingChristian Louboutin sends You targeted advertising on your social media. |
In targeted advertising, Christian Louboutin does not collect or access any of Your Personal Data that You have communicated and shared on Your social media. |
To send marketing material using targeted and customised advertising when you browse your social media (Facebook Ads, Instagram Ads, etc.). |
Protection against fraud and anti-counterfeiting strategy:Christian Louboutin processes Your Personal Data as part of its anti-fraud strategy*. |
As part of the anti-fraud strategy, the following Personal Data is processed:
As part of the anti-counterfeiting strategy, the following Personal Data is processed:
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Christian Louboutin consults, analyses and uses Your Personal Data as part of:
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Legal obligations:Christian Louboutin processes Your Personal Data in the context of a request from an administrative and/or legal authority. |
In the context of a legal obligation, the nature of the Personal Data shared depends on the scope of the request:
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According to the nature of the request from the authorities, Christian Louboutin communicates Your Personal Data to the administrative and/or legal authorities. |
Check availability in store:Christian Louboutin collects Your Personal data to inform you about the availability of products in store. |
When you check online for the availability of products in one of our Stores, the Personal Data that are processed are the following :
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Identify the store closest to you or your place of residence. |
6. Duration of your personal data Retention
Christian Louboutin will store Your Personal Data only for the time necessary to provide its Services.
In the event of prolonged inactivity on Your part, for a period of five (5) years, Your User account will be disactivated. At the end of this period, Christian Louboutin may contact You to find out whether or not You wish to (i) continue to receive Newsletters and other publications from Christian Louboutin; (ii) keep Your account.
Christian Louboutin reserves the right to retain Your Personal Data for a longer period, for statistical purposes, in cases of suspected illegal activity on the Website, or for probative purposes in the context of an obligation (particularly accounting or legal obligations) during statutory limitation periods, or in response to any requests from the authorities responsible for the protection of Personal Data.
Christian Louboutin may also keep, for its records, copies of communications with You and any response to questions and/or comments sent by our Customer Service department.
Beyond the retention period, Your Personal Data will be anonymised and destroyed by the Christian Louboutin systems. The same instruction will be given to any third parties with which Your Personal Data has been shared in accordance with article 7 of the Privacy Policy.
Your Personal Data may be shared with other companies in the Christian Louboutin Group so that You can take advantage of high quality, tailored services in each of your interactions and contacts with Christian Louboutin; and so that Christian Louboutin can offer products and services that might interest You.
Christian Louboutin shares Your Personal Data with trusted third parties acting on behalf of Christian Louboutin, particularly service providers involved in the management of our Website and providing IT, hosting, maintenance and support services for our equipment, infrastructures, software, applications and databases; providers of services essential to the execution of sales (payment provider, delivery provider and order follow-up).
When Christian Louboutin organises joint events with our commercial partners, this may entail sharing Your Personal Data with these partners, only when You have consented to this sharing and strictly in the context of such events.
Christian Louboutin undertakes to limit the sharing of Your Personal Data exclusively to third parties for which this information is necessary for one of the purposes set out in article 5 of this Privacy Policy. Third parties selected by Christian Louboutin are contractually bound to comply with the confidentiality and security obligations in accordance with the laws and regulations in force.
Christian Louboutin may share Your Personal Data if we believe that this disclosure is necessary to comply with current legal provisions, particularly in the context of legal proceedings, or to protect the legitimate interests of Christian Louboutin.
In the event of a restructuring and/or reorganisation of Christian Louboutin, or if its assets are acquired by a third party or assigned to a third party in whole or in part, the customer list and Your Personal Data may be included in the transferred assets. As Christian Louboutin does not control the privacy policies or practices of such third parties, the use or disclosure of this information by third parties is not covered by this Privacy Policy.
Under no circumstances will Christian Louboutin offer Your Personal Data for sale.
8. Transfer of your personal data
Your Personal Data is transferred within the Christian Louboutin group on the basis of the binding corporate rules, approved by the French Data Protection Authority (CNIL) (decision of 24 May 2018) accessible here. The list of Christian Louboutin companies with access to Your Personal Data is accessible here.
Christian Louboutin may also send Your Personal Data to third party service providers outside the European Union for certain service requirements. For any transfers of Your Personal Data outside the European Union where the level of personal data protection is not equivalent to GDPR, Christian Louboutin ensures that the appropriate guarantees are put in place to preserve the security of Your Personal Data, either with an adequacy decision, or by signing the European Commission’s standard contractual clauses.
To offer You customisable and customised services, Christian Louboutin uses cookies for registration and sometimes to track Your browsing data on the Website.
9.1 What is a cookie?
A cookie is a small block of data, a text file, sent to Your browser from a Web server and stored on the hard drive of Your computer. This file allows its issuer to identify Your computer for the validity period of the cookie, or for a maximum of six (6) months. Cookies do not, therefore, allow You to be identified directly. By browsing the Website, you accept the use of cookies under the terms and for the purposes set out in this Privacy Policy.
You can change your preferences in terms of cookie management at any time during Your connection to the Website.
9.2 What categories of cookies are used by Christian Louboutin on the Website?
The Website uses cookies that are strictly necessary for browsing and using the functionalities offered, functional cookies and performance cookies for creating Website visit and performance statistics and advertising cookies enabling You to be offered customised advertising on the internet, including on your social media when You use the internet or Your social media.
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Technical cookies:
Technical cookies are necessary for the technical functioning of the Website and are therefore permanently activated to allow the successful conclusion of essential operations proposed by the Website. Technical cookies cannot be disactivated. These cookies allow Your route through the Website to be tracked, the functioning of your basket to be managed until the purchasing process and You to be assisted in the event of any security problems.
If you would like to know more about our partners, data controllers or processors with access to these cookies, see the list here.
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Functional cookies:
Functional cookies improve the functioning and ergonomics of the Website because they remember the choices You make when You browse the Website and provide You with customised services to give You a better experience. They can provide services that You have requested such as direct chat. Deactivating these cookies, the relevance of the recommendations could be reduced and the Website’s browsing speed slowed down.
If you would like to know more about our partners, data controllers or processors with access to these cookies, see the list here.
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Performance cookies:
Performance cookies collect information on how You use the Website and allow us to analyse Your browsing and measure the Website’s audience. These cookies are exclusively used for statistical purposes and improve the functioning of the Website.
If you would like to know more about our partners, data controllers or processors with access to these cookies, see the list here.
- Advertising cookies:
Advertising cookies allow us to offer You customised advertising on the internet in line with Your interests, particularly on social media, and to monitor the performance of our advertising. Advertising cookies on social media also allow You to connect to your social media and to share content from the Website on Your social media.
If you would like to know more about our partners, data controllers or processors with access to these cookies, see the list here.
9.3 How to manage your cookie preferences on the Website?
Any registration of cookies on your computer requires Your consent, which can be given and modified at any time without charge by changing Your browser settings. Each browser has its own cookie management system. They are described in the help menu of each browser, and below You will find instructions on how to manage and disable cookies for the main types of web browsers:
For Internet Explorer 8 and later versions:
- Go to "Tools" menu, then "Internet Options"
- Click on "Privacy"
- Select your preferred level of privacy
For Mozilla Firefox:
- Go to "Tools" then "Options" menu
- Click on the "Privacy" settings
- Select your preferred option on the "Cookies" menu
For Opera:
- Go to "Files" > "Preferences"
- Click on "Privacy"
- Select your preferred options
For Android:
- Click on the upper right button
- Go to "Settings" then "Privacy and security menu"
- Select your preferred option
For Safari on iOS:
- In the "Settings" app, go to "Safari" menu
- Go to "Accept cookies" under "Privacy"
- Select your preferred option
For Google Chrome:
- Click the Chrome menu on the browser toolbar
- Select "Settings" then click "show advanced settings"
- In the "Privacy" section, click the "Content settings" button.
- In the "Cookies" section, you can change cookies settings
The Website may contain links to other websites. Such third-party websites have their own privacy policies over which Christian Louboutin has no control. This Privacy Policy does not cover the use of the collection of Your data by third party websites. Christian Louboutin may not be liable for any misuse of Your Personal Data by such third parties, which does not comply with the legal obligations in this regard. Christian Louboutin recommends that You review the privacy statements posted on other websites to understand the procedures for collecting and using Personal Data.
Christian Louboutin, in its capacity as Data Controller of the Personal Data referred to in article 2 of this Privacy Policy implements all the necessary technical and organisational measures to protect Your Personal Data against destruction, alteration, theft or unauthorised access.
Your Personal Data is strictly confidential. Christian Louboutin’s employees who, as a result of their role, have access to Your Personal Data, are subject to strict confidentiality obligations.
The Christian Louboutin Group has a procedure for handling a proven or suspected breach of the security of Your Personal Data under the conditions and within the legal deadlines.
Christian Louboutin demands the same technical and organisational security measures from all third parties with which we collaborate.
Transactions concluded on the Website are protected by an SSL encryption process. Christian Louboutin reminds you, however, that no data transmission over the Internet is 100% secure and that all information communicated online can potentially be intercepted and used by people other than the intended recipient.
Christian Louboutin is free to change the Privacy Policy at any time. In such a case, Christian Louboutin will publish the new version of the Privacy Policy on the Website. You should visit the Website regularly to be informed of any changes. By using the Website, You accept the terms of the Privacy Policy.
13. Enforcement of your Rights
You can contact Christian Louboutin at any time to access Your Personal Data, to update, correct or delete it, or restrict its processing, by writing to our Customer Service department at one of the following addresses, according to your place of residence:
- For the Continental Europe area, please contact the address:
privacy.europe@christianlouboutin.com - For the Asia Pacific area (except Japan), please contact the address:
privacy.asia@christianlouboutin.com - For Japan area, please contact the address:
privacy.japan@christianlouboutin.com - For the Middle East area, please contact the address:
privacy.mei@christianlouboutin.com - For the Americas area (Latin America, North America and South America), please contact:
privacy.americas@christianlouboutin.com
privacy.california@christianlouboutin.com
When the processing of Your Personal Data is based on consent, the withdrawal of consent does not affect processing carried out before the withdrawal of consent. When the processing of Your Personal Data is based on the legitimate interest of Christian Louboutin, You can challenge the processing when Your interests and Your fundamental freedoms prevail over the legitimate interest of Christian Louboutin.
In order to satisfy Your request, when Christian Louboutin has reasonable doubts about Your identity, Christian Louboutin reserves the right to ask You for any additional information enabling it to identify You with certainty.
Where necessary, You must ensure that you provide Christian Louboutin with any changes to Your information, in particular to allow us to ship Your orders to the correct address and to contact You if necessary.
In the event of a dispute regarding the way in which Christian Louboutin collects and processes Your Personal Data, You have the option to i) issue a complaint by following the procedure accessible here, ii) inform the Data Protection Officer by email to dpo.global@christianlouboutin.com or iii) file a complaint with the relevant supervisory authority.